At Florist Highbury, we take genuine pride in serving the households and businesses of Highbury and surrounding areas with flowers that are as fresh as possible. We are committed to delivering top-quality floral arrangements directly from our local shop to your door. Our fresh flowers guarantee means you will receive blooms that are vibrant, beautiful, and long-lasting every time you order.
We package every arrangement with great care, but on rare occasions, flowers may get damaged during transit. If you receive an order that arrives damaged or does not meet your expectations for quality, please let us know on the day of receipt or by the next working day. To help us resolve your issue quickly, we may request a photograph of the damaged flowers or packaging. Your satisfaction is paramount, and we will always find the right solution for you.
Our flowers are selected and arranged with the utmost attention to freshness. We guarantee that every bouquet and arrangement will remain fresh for at least 5 days from the date of delivery, provided that they are cared for according to the instructions provided. If you experience premature wilting or a decline in quality within this freshness window, please contact us promptly. We ask that you notify us within 5 days of delivery for any concerns about freshness in order to qualify for a replacement or refund.
Your happiness is our priority. In cases where an order is damaged, incomplete, or does not meet our freshness guarantee, we are happy to offer a replacement arrangement of equal or greater value at the earliest opportunity. Alternatively, you may choose a full or partial refund, depending on the circumstances. The exact option will be determined in consultation with you, ensuring the most convenient and satisfactory resolution.
If you are not satisfied with your order or any aspect of our service, we encourage you to reach out to us directly. Our team is dedicated to resolving any concerns swiftly and courteously. To register a complaint, please get in touch with our customer service team with your order number and specific details regarding your issue. We aim to respond to all complaints within 24 hours and strive to provide a fair resolution as quickly as possible.
Florist Highbury is a trusted local florist serving households and businesses throughout Highbury and neighbouring areas. Our customers return to us because we stand behind our flowers and our promises. We appreciate your trust, and we want you to feel confident when ordering your bouquets and arrangements from us. Thank you for choosing Florist Highbury for all your special occasions and everyday moments.
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